Hate Your Cell Provider? You Are Not Alone.
Recently cell phone providers in the United States are according to Forbes magazine are ranked one of the worst when it comes to customer service. In fact, one customer for Verizon was so unhappy with his service, he got his friend to send in a fake death certificate to get him out of his contract.
Corey Taylor was tired of getting his calls dropped and bad customer service. So last summer he faked his death. Eventually however he got caught and had to pay anyway, and it seems shocking to me that someone would have to result to this level because of bad service.
Most customers just complain, but even phone companies are getting their revenge there. Sprint-Nextel last year terminated the contracts of almost 1,000 customers due to customer complaints.
It is not so shocking that Sprint-Nextel according to University of Michigan’s Ross School of Business American Customer Satisfaction Index ranked sprint 58 on a score of 1 to 100 for customer satisfaction. Other companies are not so far ahead: AT&T and T-Mobile ranked 71 and that was up from last year. Verizon won the survey with a score just one point ahead at 72.
Sprint has been working on trying to improve its’ bad reputation. It was the first company to offer a flat rate plan offering unlimited voice, data, Web browsing, text messaging and video for $99. Soon there are also future plans to prorate early termination fees.
However choice may soon be on the horizon. In the near future, phone companies will also be opening up their networks allowing customers to keep their mobile device even if they switch carriers.