If you’re thinking of doing the same, DON’T!!

Relakks refuses to provide any support and you’re likely to need it.

I have signed up for a Relakks account twice. Both times I ended up needing support as the result of a billing problem.

The 2nd time I signed up for a 1 year account at a cost of $84 ($50 EUROS).

After paying (using Paypal), I was unable to login with the credentials they provided. I then noticed that when I logged into their webpage, it said that my account was “inactive” and my payment had “expired” even though there was a record that I had just paid $84 to set up the account.

I have emailed Relakks more than 3 times over the period of 2 weeks, each time waiting about 4 days for them to answer. No response.

The Relakks attitude about customer support is very apparent from their website: https://www.relakks.com/faq/qna/#6

They say they will NOT answer any emails that do not follow the exact guide defined on their website. If these people had any technical skills, they could create a support form on their website that could collect the information they want in the exact format they require, but no, they want you to put it into an email.

They also don’t support OpenVPN, the standard and trusted open source VPN solution, and instead require that you use PPTP which isn’t as secure.

Either way, it’s a moot point for users like me who paid but never were able to login due to non-existant support from Relakks.

Relakks sucks.