The Inquirer has some interesting tidbits on a new piece of calling software that can apparently determine numerous things about you, including your age, gender, and mood. If you sound angry, it will redirect you to a real person ASAP. Technology really is taking over the world, coming closer to replacing humans.

If companies would look for ways to increase human interaction instead of  replace it, they would be a lot more successful. Most people I know are willing to pay a premium for good support. Thankfully I’ve never had any hell stories with call centers.